We want you to be completely happy with your order. Since our chocolates are food products, we follow specific guidelines for returns and refunds to ensure quality and safety.
Due to the perishable nature of chocolates, we generally do not accept returns or exchanges once an order has been delivered.
However, if you receive a product that is damaged, incorrect, missing, or defective, please contact us within 24 hours of delivery.
If your order arrives damaged or you receive the wrong product:
Depending on the situation, we may offer a replacement or refund.
If your refund is approved, the amount will be processed to your original payment method.
Refund processing times may vary depending on your bank or payment provider. Please allow 5–7 business days for the refund to reflect in your account.
Orders can be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible.
If you need to cancel an order, please contact us as soon as possible with your order number.
Chocolate may soften or melt during transit, especially in warm weather. Minor changes in shape or appearance caused by temperature do not necessarily indicate that the product is damaged or unsafe.
We recommend storing your chocolates according to the instructions provided on the packaging.
For any return or refund questions, reach us at info@safco-enterprises.com or +91 81483 94165.